Dreams Natura Resort & Spa
Sm 31 Mz 03 Lote 101-21 Km 332 Carr Cancun - Tulum, Near Petempich Bay, Cancun, 77500, Mexico
Rating
1.7
Price Level
$$$$
Rooms
553
Pets
Yes
from $ 3,040.2
18
May
Dreams Natura Resort & Spa, Cancun
Dreams Natura Resort & Spa
Inspired by the surrounding Mayan jungle, Dreams Natura Resort & Spa in beautiful Riviera Cancun offers a unique Unlimited-Luxury® experience, including incredible accommodations, outstanding activities, and delicious dining. Facing the Caribbean Sea on a white-sand beach, the 553-room resort is a short 10-mile drive from the Cancun International Airport. Enjoy modern design and luxurious accommodations infused with elements of nature. Rest and relax at the sumptuous Dreams Spa by Pevonia® - designed to look like the region's remarkable cenotes, play at the water park or enjoy the infinity pool.
Price & Availability
Select your room
Junior Double Suite (Tropical View) ·
All Inclusive · 2 Double Beds
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Non Refundable
Junior King Suite (Limited Ocean View) ·
All Inclusive · 1 King Bed
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Non Refundable
Junior Suite (with View) ·
All Inclusive
Junior Double Suite (Ocean View) ·
All Inclusive · 2 Double Beds
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Non Refundable
Junior 2 Double Suite (Tropical View) ·
All-inclusive (food/beverages/snacks)
Junior Suite (Limited Ocean View) ·
All Inclusive
Junior King Suite (Limited Ocean View) ·
All-inclusive (food/beverages/snacks)
Junior Suite (Ocean View) ·
All Inclusive
Junior 2 Double Suite (Ocean View) ·
All-inclusive (food/beverages/snacks)
Swim-Up Junior Double Suite ·
All Inclusive · 2 Double Beds
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Non Refundable
Swim-Up Junior King Suite ·
All Inclusive · 1 King Bed
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Non Refundable
Preferred Club Junior King Suite (Ocean View) ·
All Inclusive · 1 King Bed
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Non Refundable
Preferred Club Junior Double Suite (Ocean View) ·
All Inclusive · 2 Double Beds
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Non Refundable
Preferred Club Oceanfront Double Room ·
All Inclusive · 2 Double Beds
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Non Refundable
Junior Double Suite ·
All Inclusive · Double
Standard King Suite ·
All Inclusive · King
Swim-Up Junior King Suite ·
All-inclusive (food/beverages/snacks)
Swim-Up Junior 2 Double Suite ·
All-inclusive (food/beverages/snacks)
Preferred Club Swim-Up Junior Double Suite ·
All Inclusive · 2 Double Beds
Book now and save
Non Refundable
Preferred Club Junior 2 Double Suite (Ocean View) ·
All-inclusive (food/beverages/snacks)
Preferred Club Junior King Suite (Ocean View) ·
All-inclusive (food/beverages/snacks)
Preferred Club Oceanfront 2 Double Room ·
All-inclusive (food/beverages/snacks)
Preferred Club Master Suite (Ocean View) ·
All Inclusive · 1 King Bed
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Non Refundable
Preferred Club Swim-Up Junior 2 Double Suite ·
All-inclusive (food/beverages/snacks)
Standard Room ·
All Inclusive
Non Refundable
Preferred Club King Master Suite (Ocean View) ·
All-inclusive (food/beverages/snacks)
Junior 2 Double Suite ·
All-inclusive (food/beverages/snacks)
Junior King Suite ·
All-inclusive (food/beverages/snacks)
Standard Double Room ·
All Inclusive · Double
Junior Suite ·
All Inclusive
Standard House ·
All Inclusive
Preferred Club Oceanfront King Master Suite ·
All-inclusive (food/beverages/snacks)
Preferred Club Oceanfront Master Suite ·
All Inclusive
Preferred Club Governor King Suite ·
All-inclusive (food/beverages/snacks)
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Poor
1.7
3 reviews
5
481
4
157
3
61
2
29
1
59
Customers Review
Cleanliness 4
Comfort 3
Amenities 2
Condition 3.5
“Arrived today and room was not ready. Waited four hours for a room. Half the restaurants are not open for service, leaving long waits for the open restaurants.
NO AC IN ROOM! Made for a very hot stay.
Power went out twice in one night.
The only complement I would give is the precautions taken for covid.”
— David Stroud
“Beware of CROCODILES at this resort!!! See my photos of the wild crocodiles all right next to the Dreams Natura resort. There is a MANGROVE SWAMP that drains out into the ocean that had multiple crocodiles in it directly next to the hotel. There are NO safety fences or warning signs! Parents please keep a close eye on your children due to this and beware of the beach!!! I warned multiple families during my stay not to let their children play near that area. Some children were even swimming where the swamp met the ocean within feet of where I had seen crocodiles sunning themselves on the beach! I let the front desk and multiple staff no this was dangerous and they seemed not to care or made it like it was no big deal. A boy in Cancun was attacked at a resort nearby weeks ago by a 13 foot croc! This resort needs to take guests concerns seriously as it would be terrible to have it happen again especially to a child! My son and I stuck to swimming in the pools and I didn’t let him go near the murky ocean water. I asked that if the crocodiles had to be relocated in the future that they wouldn’t be harmed as I care about animal welfare. If your view is of the outside of the hotel then you overlook an abandoned hotel project that is an eyesore and the swamp/ mangroves area. The water slide was extremely dangerous as theoperator at the top didn’t make sure my small son was secure in his inner tube before he pushed him down the slide. He ended up flipping out of his tube and hit his head as soon as he was pushed. It was a hard hit and we were afraid he may have had a concussion. I let the front desk know about this too! The ceiling flooded part of our room and soaked many of our clean clothes. Ricardo at the front desk would not do anything to rectify the situation except sending a maintenance man to fix the leak which took multiple phone calls on our part, multiple hours fixing it, and wasted our vacation time . Our whole room smelled moldy too! There were also gross stains on our bedding after it was changed. Beach area is gross as the mangrove swamp drains into it, the ocean water is murky and I don’t trust it with the extreme close proximity to the crocodiles. It was seaweed covered. It smells like sewage is draining out into the ocean too. I’m not sure where the smell was coming from. They never mention the abandoned resort next door which is a huge eye sore. Restaurants had very long waits most evenings. Pros-most other staff (except for the front desk) were very friendly and went above and beyond. Friends’ wedding we attended was gorgeous! Spa was very nice! Overall! Beware! Dangerous resort! I emailed them my concerns after we stayed. I only received a canned response like the others below.”
— Caroline Colorado
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