“If I could give zero stars I would! We arrived to Houston airport at 12:30 in the morning, my husband called the Hotel to let them know we were on our way and that was when we were informed that the hotel was over-booked and there were no rooms available. The person answering the phone gave no solution of where we were supposed to sleep, and considering it was already past midnight that was pretty important. We booked the hotel over two months ago and the hotel didn't even contact us to let us know the reservation was cancelled - no email, no call, nothing. Run away from this hotel if you actually want a place to sleep.”

“arrived Friday night (05/27/2022), checked into the hotel room. Once I got to the room first thing that greets you is the smell of the carpet. It smelled of mildew and instantly made my stomach sour. I called the front desk in an attempt to either switch rooms or get some sort of accommodation. I only had the room for one night & I assume that’s why the front desk receptionist wouldn’t accommodate switching the room or at least discounting it. The only offer was a full refund and a apology about the room smelling badly because house keeping doesn’t turn on the a/c when no one is staying in the room & once the air starts flowing the smell will disappear. Also, the room is sweating. I don’t frequent Houston enough to know the area and my partner was having car trouble so we couldn’t leave. I contacted Marriott customer service, total opposite response. Very helpful & understanding. I also found out my current hotel had extra rooms the attendant just didn’t want to switch the room. Maybe it would’ve been a better room idk. But whatever the case DO NOT STAY HERE! The rooms aren’t maintained well. The a/c doesn’t cool the room && I’m pretty sure the carpet is molded especially if the building is old and the room sweats! chegou na noite de sexta-feira (27/05/2022), fez check-in no quarto do hotel. Uma vez que cheguei ao quarto, a primeira coisa que o cumprimenta é o cheiro do tapete. Cheirava a mofo e instantaneamente fez meu estômago azedar. Liguei para a recepção na tentativa de trocar de quarto ou obter algum tipo de acomodação. Eu só tinha o quarto por uma noite e suponho que é por isso que a recepcionista da recepção não aceitaria trocar de quarto ou pelo menos descontá-lo. A única oferta foi um reembolso total e um pedido de desculpas sobre o quarto cheirar mal porque a manutenção da casa não liga o ar condicionado quando ninguém está no quarto e quando o ar começa a fluir, o cheiro desaparece. Além disso, o quarto está suando. Eu não frequento Houston o suficiente para conhecer a área e meu parceiro estava tendo problemas com o carro, então não podíamos sair. Entrei em contato com o atendimento ao cliente da Marriott, resposta totalmente oposta. Muito útil e compreensivo. Também descobri que meu hotel atual tinha quartos extras que o atendente simplesmente não queria trocar de quarto. Talvez tivesse sido um quarto melhor idk. Mas seja qual for o caso NÃO FIQUE AQUI! Os quartos não são bem cuidados. O ar condicionado não esfria o quarto e tenho certeza de que o carpete é moldado, especialmente se o prédio for antigo e o quarto suar!”