“I really really love this hotel! One of the best all inclusive resorts I’ve ever stayed in. I have 0 complaints everything was amazing! Shout out to Andres and Alberto you guys are amazing and I hope they will still be there when I come back to visit because I definitely will be back. Front desk staff are super nice. They’re so many workers in the hotel and I have not 1 complaint to say about any of them. I had so much fun at the pool! I enjoyed all of the restaurants! The romantic dinner on the beach was the highlight of my stay! I also felt very safe at the hotel with all of the security they have as far as keeping track of who enters the hotel premises! Thank you Hard rock for everything!!”

“Overall the cleanliness, food, drinks, and activities were great! We stayed NYE weekend and enjoyed the dance party. However, I am removing one star from the review because of the aggressive in-person marketing. When you check-in, they immediately take you off to the side and force you to sit through a proposal to join their loyalty program with the offer to give you 1500 credits to your room if you join them for breakfast the following day. We agreed then the following morning they called our room to confirm our attendance to which we responded we were no longer interested. The representative on the phone then asked why not, if we would consider changing the time of the breakfast, what we were doing that did not allow us to join him, and when we told him if we changed our mind later we would contact them, he rudely asked "well who are you going to contact?" This was very rude and aggressive and when we hung up the man called again so we ended up disconnecting the phone from the wall just to get some peace. Then at the check-out, they force you to listen to another person's attempt to convince you to purchase a Cancun Hard Rock Hotel vacation to be redeemed in the next year or so by putting a $500 deposit. We were not interested and when we said that, the gentleman's personality went from bubbly and friendly to statements like "well you need to convince yourself not me that you don't need these savings." I understand trying trying to get folks to return but it was too much. Folks on vacation don't want to sit through the in-person marketing. We arrived tired and needing to use the restroom - not trying to sit through these advertisements, and when we left, we needed to leave quickly to the airport - again not trying to sit through more advertisements.”