Terrible experience! The bartender completely ignored me once she had a “more important” party to deal with. I was not even done with my food and drink and she just hands me my tab. I took it as a hint she wanted me to leave… so I did! Terrible customer service. The rooms not very nice either. Definitely will not return!

Boa localização! Ótimo café da manhã, preço acessível. A cama era confortável. A equipe não era ruim. Dei 3 estrelas porque o banheiro estava sujo com muito cabelo e em mau estado. Além disso, tive uma boa experiência neste hotel.

Even though we didn't had breakfast on our reservation, the check in gentleman gave us 2 vouchers to enjoy breakfast the next day, not to mention how good it was. The customer service exceeded my expectations. We enjoyed our stay and would totally go back! Thank you!

Good location! Great breakfast, affordable price. The bed was comfortable. The staff was not bad. I gave 3 stars because the bathroom was dirty with a lot hair and in a bad condition. Besides that I had a good experience in this hotel.

O check-in foi fácil. Carrinhos de bagagem insuficientes (6) para um hotel de 16 andares. Foi-me dito quando liguei para reservar o hotel que eles tinham camas queen size só têm camas de casal. Tive que retirar o colchão do sofá-cama estava em mau estado. Adriana da manutenção da casa foi incrível Willie da manutenção também foi incrível.

Check in was easy. Not enough luggage carts (6) for a 16 floor hotel. Was told when I called to book the hotel they had queen beds only have double beds. Had to pull out sleeper sofa mattress was in bad shape. Adriana from house keeping was awesome Willie from maintenance was awesome as well.

Os quartos e o hotel estão desatualizados. A manutenção é extremamente precária. O assento do vaso sanitário estava quebrado. 3 de 4 abajures quebrados. Banheiro tem mofo em todos os lugares. Buracos visíveis nas paredes onde antes havia pinturas. É praticamente igual a um Motel 6 ou Super 8. Não sou fã desta marca Sonesta.

Un lugar agradable para un buen evento.. .

Rooms and hotel are outdated. Maintenance is extremely poor. Toilet seat was broken. 3 out 4 lamp shades broken. Bathroom has mold everywhere. Visible holes in the walls where paintings once hung. It’s pretty much on par with a Motel 6 or Super 8. Not a fan of this Sonesta brand.

No more like before. I remembered this place is very good place to stay in Duluth area. I've been staying 2015, 2018 and 2022 this time. I booked with Hotels.com 4 days before. The staff asked me for reservation, I mentioned I did 4 days ago. He said he wasn't sure if they have available room for me. he said himself, he found one. The room I got was horrible. It was still first floor but felt like basement because the location was nearby swimming pool. And the dishwasher was not cleaned. there were still dirty dishes in it. Bathroom faucet was very weak water pressure. I returned to the desk for change the room. Because there were still available for few rooms from Hotels.com even with better prices. However, he kept told me not available any other rooms. Fine, I mentioned I will cancel this reservation through Hotels.com Because I can make re-booking for these available room for my end. He heard this method and he said "oh, there you go," The one he gave me was awesome condition on 8th floor. I stayed 3 nights. The staff was trying to gave me such a bad condition room, I strongly felt he disregarded me in the moment. But he acted differently when I was mentioning the cancelation. I will look for other hotels next time when I visit the area.

Acabamos de sair deste hotel depois de ser muito mal tratado pela equipe do hotel.Era 7:30 da manhã que descobrimos que o quarto não tinha secador de cabelo. Como tínhamos que sair antes das 8 da manhã, desci até a recepção para pegar um secador de cabelo o mais rápido possível. A equipe da recepção disse que precisamos esperar até as 8 da manhã, então tivemos que atrasar nossa programação e esperamos no quarto.Minha esposa ligou para eles por volta das 8h10, mas ninguém veio até as 8h30. Então, liguei para a recepção novamente e ela transferiu a ligação para a Sra. Tonya, a diretora de limpeza (?). Ela disse que havia um secador de cabelo para nós, mas ela tinha 'NINGUÉM PARA ENTREGAR PARA NÓS ATÉ 9h!' Expliquei que precisávamos sair o mais rápido possível, mas ela disse o mesmo e até desligou na minha cara Eu estava tentando falar. Que atitude!O plano matinal da minha família já estava confuso naquele momento e, às 8h35, Tonya de repente trouxe o secador de cabelo para o nosso quarto. Dela, eu esperava algo como “desculpe o transtorno”, mas isso nunca aconteceu. Eu disse a ela que ela poderia ter trazido para nós mais cedo, mas ela nunca pareceu compreensiva e ficou chateada por ter que trazer o secador de cabelo ela mesma, enfatizando que ela não é uma governanta.Ela também me disse que não queria mais falar comigo sobre isso, dizendo “Então você quer isso ou não?”, tentando pegar a caixa do secador de cabelo da minha mão!!! Perdi minha palavra com a atitude dela. Parecia que eu estava com um chefe zangado! Isso é algo real que pode acontecer com um hóspede do hotel?Cancelei minha segunda noite e fiz check-out. Tudo isso tornou as férias da minha família desagradáveis, e também preciso reservar um tempo para entrar em contato com o site de reservas onde paguei, para obter o reembolso.

Hitel súper, Calidad y servicio muy bueno

We’ve just checked out from this hotel after being very poorly treated by the hotel’s staff.It was 7:30am this morning that we found out the room had no blow hair dryer. As we had to go out before 8 am, I came down to the front desk to get a hair dryer ASAP. The front desk staff said we need to wait until 8 am so we had to delay our schedule and waited in the room.My wife called them around 8:10am, but no one came until 8:30am. So, I called the front desk again, and she transferred the call to Ms. Tonya, the housekeeping director(?). She said there was one hair dryer for us, but she had ‘NO ONE TO DELIVER IT TO US UNTIL 9 am!’ I explained we needed to go out as soon as possible, but she said the same and even HUNG UP on me when I was trying to speak. What an attitude!My family’s morning plan was already messed up at that point, and at 8:35 am Tonya suddenly brought the hair dryer to our room herself. From her, I was expecting something like “sorry for the inconvenience”, but that never happened. I told her she could have brought it to us earlier, but she never looked understanding and was upset that she had to bring the hair dryer herself, emphasizing she is not a housekeeper.She also told me that she didn’t want to talk with me any more on this, saying “So do you want this or not?”, trying to take the hair dryer box back from my hand!!! I lost my word with her attitude. It seemed like I was with an angry boss! Is this something real that can happen to a hotel guest?I cancelled my second night and checked out. All this made my family’s vacation unpleasant, and I also need to take time to contact the reservation website where I paid, to get the refund.

May lindo.

ótimas habitações. boa localização. ótimos restaurantes.

Só fui para uma orientação com a Amazon. No entanto, o hotel parecia muito bom.

Hotel médio. Nada especial. Tudo parecia limpo e em ordem. A equipe foi maravilhosa e a estadia foi agradável.

I only went for an orientation with Amazon. However the hotel seemed very nice.

Average hotel. Nothing special. Everything seemed clean and in order. The staff was wonderful and the stay was pleasant.

Eles cobram por tudo. Devido a covid nenhum serviço de quarto ou piscina ou spa disponível ... A mobília no quarto estava desatualizada e o café da manhã pago de 15 dólares era caro para um sanduíche de microondas e frutas. Vá para a casa de waffles ao lado.

They upcharge for everything. Due to covid no room service or pool or spa available..Furniture in the room was outdated and the paid breakfast of 15 dollars was over priced for a microwave sandwich and fruit. Go to the waffle house next door.

Nós chegamos e nos registramos. Nós reservamos como uma família e queríamos quartos próximos uns dos outros. Nós reservamos 3 quartos king e foram dados 1 king e 2 quartos duplos completos, sim, eles estavam próximos uns dos outros, mas não o que foi reservado. Quando entrei em nosso quarto, fomos recebidos com o pior cheiro de urina e fumaça de charuto. A recepção foi ligeiramente útil quando liguei para baixo sobre o quarto. Quando cheguei na recepção para pegar as novas chaves do quarto, pedi que ainda estivéssemos perto de nossa família e disse que poderia ficar com o quarto que cheirava ou ir para o outro lado do corredor. Estou chocado, este é o pior serviço que já tive em um hotel e se eu pudesse encontrar outro lugar para ficar, eu o faria. Eu não recomendo ficar aqui. $ 300 é muito dinheiro para gastar em algum lugar que você não se sinta bem-vindo ou acomodado.

Bonito

Me gusta, muy tranquilo y mucho mejor que muchos hoteles de prestigio, rebasa por 100 al Cesar's Palace, y al Luxor de Las Vegas.

We arrived and checked in. We booked as a family and wanted rooms near each other. We booked 3 king rooms and were given 1 king and 2 double full rooms, yes they were near each other but not what was reserved. As I enter our room we were greeted with the worst smell of urine and cigar smoke. The front desk was slightly helpful when I called down about the room. When I arrived at the front desk to get out new room keys I asked that we still be near our family and told I could keep the room that smelled or go to the other end of the hall. I am appalled, this is the worst service I have ever had at a hotel and if I could find somewhere else to stay I would. I don’t not recommend staying here. $300 is a lot of money to spent somewhere that you don’t feel welcomed or accommodated.

Attention! The people who think about staying this hotel. You are NOT welcome unless you are the members of Amazon (yes, that Amazon). The main entrance is blocked by reception of the Amazon exhibition. The regular customers like you, will have to pull the heavy side door with your hands and enter the building even you have suitcases or carrying personal staffs on your shoulders. There's no enough cart available at main entrance area. (Maybe Amazon using).Again they don't care regular customers. Amazon only!

Great little spot for us. The staff always work hard to help you rooms satisfy there purpose. Nice. I've stayed in other Sonesta properties and all are nice.

Nice hotel.... the place is reasonably priced. The ro was quite good, very spacious and properly cleaned. There is a fridge and microwave. The front desk staff were cordial. Elevators need work.

Very clean and comfortable room. Courteous staff. Very reasonable rates. Only had one person checking patrons in, so it took a few minutes. Would definitely stay again.

Me And My Family We’re In Room 504 This Past Week , Our Stay Could’ve Been Better ! For Starters Our Fridge Was Not Cold At All We Had To Call The Front Desk 3 Times About It Finally Our 3rd Time We Got A Cold Fridge But It Was Extremely Too Cold And It Froze Our Food . Secondly House Keeping Was Horrible. We Called Before We Left Out For The Day For Our Beds To Get Made Up And Room Cleaned In General They Never Came . Calling Down To The Front Desk Was A Complete Waste Of Time . You’ll Literally Be Waiting For Towels And No One Will Ever Show Up ! Then We Went Down For Breakfast And They Said It Wasnt Included In Our “Package” Which Was Crazy To Us Because That Was One Of The Reasons We Booked This Specific Hotel . So Much For A DELUXE SUITE . Only Thing That Was Nice And Eye Catching Was The Beautiful Lobby . We Paid Over $1100 For Our Stay At This Hotel And We We’re Not Satisfied Over All I’ll Give This A 3 Out Of 10 Most Definitely Would NOT Come Back !!!

Está muy bonito y muy buen decorado

Un buen lugar, muy económico para todos los que desean venir o visitar

Such a nice hotel. Its clean and they are practicing covid restrictions. Our room was huge, clean, and quiet. The bed was comfortable and we slept very soundly.. We were very pleasantly surprised as some of the reviews had complained about things. We will be back Sonesta and thank you for a pleasant stay

The front desk staff was super friendly and accommodating. The cleanliness of the rooms was below average. There was inches of dust on the AC vent, the AC would not cool the room properly and there was left over caked on soap/shampoo on the shower handle from the dispensers above it. You also have e to "request" an ice bucket, microwave, or any other amenity they offer since they are not currently kept in the rooms

Es un lugar amplio fresco y limpioMe encanta

Voy cada un fia ala semana a una reunión conme parece muy bonito

Es un hotel lujosa y abplia Donde se puede aser eventos grandes

Buen lugar para pasar un rato muy lindos salones para fiestas

Mala experiencia. No volvería. La atención menparecio pésima. No pidan paquetes, hemos pedido varios y misteriosamente no aparecen.

Muy bonito y cómodo, con opciones ricas para desayunar :)

Muy bueno, buena ubicación , buen trato ,todo muy limpio a las niñas le gusto la piscina que esta dentro del hotel , cerca de los lugares que quisimos visitar,lo recomiendo

Excelente lugar, cerca de los mejores restaurantes, el personal muy amable y todo limpio

Attention! The people who think about staying this hotel. You are NOT welcome unless you are the members of Amazon (yes, that Amazon). The main entrance is blocked by reception of the Amazon...

Our first time staying at a Sonesta Hotel- this particular one showed its age a bit but is still very nice and a steal of a value at the nightly rate. The Art Bar inside is an outstanding bar/grill...

Girls weekend trip gone wrong. Booked Sonesta because I have stayed many times at their property on HHI and did not expect it to be like this. First, let me say they have a great staff at the desk...

The provider answering the reservations line stated the hotel would provide shuttle to/from airport and breakfast which was not the case. The obviously were unaware of the rate given our group, so my...

Daisy was so nice enough to get me the suite at higher floor so that view of the surrounding was beautiful. I had stayed at terrace level but wanted to change to higher floor so that I could see the...

Extremely rude front desk all weekend. When they bothered to acknowledge you, they gave short answers and turned away. We pulled up to unload and were told we needed to move and couldn’t unload. The...