Margaritaville Island Reserve Riviera Cancún
Carretera Federal Cancun - Tulum Km 27.5, Near Petempich Bay, Near Arrecife de Puerto Morelos National Park, Cancun, 77580, Mexico
Rating
4.6
Certificate of Excellence
2018
Price Level
$$$$
Rooms
148
Pets
No
from DZD 414,125.93
03
Jul
Margaritaville Island Reserve Riviera Cancún, Cancun
Margaritaville Island Reserve Riviera Cancún
Azul Beach Resort Riviera Maya by Karisma All Incl is perfectly located for both business and leisure guests in Puerto Morelos. Both business travelers and tourists can enjoy the property's facilities and services. Service-minded staff will welcome and guide you at Azul Beach Resort Riviera Maya by Karisma All Incl. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as linens towels air conditioning heating alarm clock. The property's peaceful atmosphere extends to its recreational facilities which include private beach fitness center sauna outdoor pool diving. No matter what your reasons are for visiting Puerto Morelos Azul Beach Resort Riviera Maya by Karisma All Incl will make you feel instantly at home.
Price & Availability
Select your room
Standard Room ·
All Inclusive
15% discount
Non Refundable
Standard Double Room ·
All Inclusive · Double
Standard Room (Ocean View) ·
All Inclusive
15% discount
Non Refundable
Standard Suite ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
600 reviews
5
3243
4
763
3
204
2
109
1
82
Customers Review
Cleanliness 4.9
Comfort 4.8
Amenities 4.5
Condition 4.8
“Ya no se llama Azul Beach, ahora es Margarita Ville”
— Rafael Cervantes
“We haven't even had our trip yet, and the reservation staff here of Danielle, Nancy, and (I believe his name was) Luece, have already made this a nightmare. We originally had booked for 4 nights, but our plans changed to where we no longer needed our first night. We booked through Expedia, and are still, as I write this, within the window of time that we are able to make changes without penalty, but the hotel refuses to allow us to cancel just the single night. Some context: since it was booked through Expedia, we have to make the change with them, but they're unable to do so since the hotel is saying they no longer have any of our room types available to switch out the different date (even though it's just taking off the first night, I guess they have to rebook it). Since Expedia can't make this change, they tried calling the hotel, but the hotel says it will only make the change if Expedia changes it on their end, which they can't for the reason just stated. Myself and Expedia representatives spent three hours on the phone with the hotel this morning trying to explain the situation, but they would not budge. Their only solution they'll offer is to cancel the room and rebook it at their current rate, but the current rate would have us pay MORE for just 3 nights than we are already paying for 4 as it is. They're not respecting that we had already made this reservation months ago, are still within our cancellation window, and are now plain and simple just taking advantage of the situation. All that needs to be done is for them to rebook us the same room at the rate we already have, but they won't. I straight up asked them to do this, and they refused. As I continued to try and explain all of this to them, they hung up on me, which they had also done previously to the Expedia representative. Unfortunately our travel plans require us to stay at this hotel for work, or I would be cancelling immediately and rebooking elsewhere. I would never consider this property again for the terrible service they've given us before even checking in. Terrible service, and a terrible way to start off our trip.”
— Tyler Burns
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